Refund policy
MINDOCEANS — RETURN AND REFUND POLICY
Last updated: August 2026
AUSTRALIAN CONSUMER LAW
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy limits or excludes any rights you have under the Australian Consumer Law.
PHYSICAL PRODUCTS
The MindOceans Journal is designed to be written in. Because of the personal and consumable nature of the product, we are unable to accept returns of opened or used journals, except where required by the Australian Consumer Law or other applicable law.
Unopened products: If you have not opened or used your journal, you may request a return within 30 days of delivery. The product must be in its original, undamaged condition. Return shipping is at your cost. A refund will be issued once we receive and inspect the returned item.
Damaged or defective on arrival: If your product arrives damaged or defective, contact us within 7 days of delivery. Please include a description and a photograph of the issue. We will arrange a replacement or full refund at no cost to you.
PRE-ORDERS
If you place a pre-order and wish to cancel before your order has shipped, contact us and we will issue a full refund.
DIGITAL ACCESS — MINDOCEANS HUB
Access to the MindOceans Hub is non-refundable once access has been granted, except where required by applicable law.
HOW TO REQUEST A RETURN OR REFUND
Use the support form available on our website at mindoceans.com. Please include your order number, a description of the issue, and any relevant photographs.
We aim to respond to all refund requests within 3 business days.
SHIPPING COSTS
Original shipping costs are non-refundable unless the return is due to our error or a product defect. Return shipping is at the customer's expense unless the product is confirmed faulty or damaged.